CAS Window Cleaning FAQs

Yes, you can. Just respond to your reminder text or email and we will arrange for the clean to be skipped. We ask that the schedule you choose is adhered to as closely as possible but of course, we are aware that circumstances arise where this is not possible.

Yes! We offer 4, 8, 12, and 16 weekly cleans in addition to an ad-hoc or “one off” service by appointment to suit all requirements.

When a clean is skipped, we will return in 4 weeks. Once we have achieved the clean, your chosen schedule will resume. We cannot change the dates of scheduled cleans as they are on a routed cycle, however we can reschedule ad-hoc, by appointment cleans as they have specified time slots.

We accept card payments at the door or over the phone, bank transfers, or automatic payments via GoCardless. All payment details can be found on our VAT receipts posted after each clean, our terms and conditions, and electronic invoices.

We quote the front and back of your property separately as often windows on the roadside require more frequent cleans than the back; therefore, if you are not home, we can clean the front only. We do ask that your chosen schedule should be adhered to as closely as possible.

Yes, you can. Just contact our office by phone or email and we will suspend your account so that no further cleans occur until we receive instruction from you to recommence the service.

Many of our customers choose this option, particularly if there is no outside back access.

Our team members are all full time, fully trained, PAYE employees. We run full DBS checks to guarantee the cleaners attending your property are trustworthy and offer excellent customers service. They are always fully uniformed and wear ID badges.

All keys are kept in a locked safe at our office. A specific code affixed to each key that
corresponds only to our system. Keys are signed in and out before after each clean.